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Records Management Coordinator

What You'll Be Doing

This highly visible management position is responsible for directing and providing critical leadership to the consolidated Human Services (HS) Center for Health Information Management (CHIM) department, which is spread through the county. The consolidated department includes Historical Behavioral Health records, Physical Health, and Social Services disciplines and service areas. This position works directly with the department director and other executive management staff to ensure consistency in planning, evaluating, implementing, and the delivery of timely and efficient services to Wake County consumers.  It provides leadership and technical support to the HS Records Center, Human Services Programs, community partners, and other customers (other county staff, state, and federal entities, etc.). Overseeing the response to Subpoenas and Court Orders for Wake County Human Service Consumer Records. It works with Program Staff, County Attorneys and Records Staff to ensure these are addressed timely and appropriately. 


Note: This position was previously posted as the "Consumer Records Director." This job posting is the same requisition. If you previously submitted for this position, your submission is still valid

NOTE: Wake County Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of  employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Human Services, (ii) after accepting your position with Wake County Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in
department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.


About Our Team

Wake County Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing, and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs.

The Wake County Human Services Records Center is responsible for all records management within the Department. Support areas include the Division of Social Services (Child Welfare and Economic Services), and the Division of Public Health (Public Health Programs and Health Clinics) records retention; all Human Services Department records retention requirements and records requests. The services provided to the Divisions with high volume of mandated records retention (Public Health and Social Services), the Records Center scans documents in to the appropriate system (Document Managment System or Electronic Medical Record System), indexes and routes documents to staff in a timely manner, and manages the physical records that are still retained. The Records Center is an integral part of Human Services assuring clients' information is forwarded to the appropriate staff to initiate services. They manage the proper release of information as required. The Records Center retains the Historical Behavioral Health Records and oversees the release of Client Record Information in the Agency, including Subpoenas and Court Orders.

The Basics (Required Education and Experience)

Bachelor's degree in Business Administration. Three years of experience in business or consumer health information. Equivalent education and experience combination accepted.


Beyond the Basics (Preferred Education and Experience)

  • Five (5) years direct experience working in Records Management
  • Three (3) years providing direct staff supervision including making hiring decisions, completing performance evaluations, coaching staff through a disciplinary process up through termination
  • RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) Credentials

How Will We Know You're 'The One'?

  • Ability to identify, analyze, and evaluate situations or problems to determine and use the appropriate courses of action
  • Must be flexible in adapting to changes in priorities and assignments
  • Ability to maintain accuracy and attention to detail when completing multiple tasks, and the ability to manage and prioritize various assignments
  • Ability to establish and maintain cooperative working relationships with management, staff, as well as internal and external customers

About this Position

Location: Human Services Center Swinburne Raleigh, NC

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:30 pm

Hiring Range: $50,440 - $60,500

Posting Closing Date: Opened until filled

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the second-most populous county in the state, with approximately 1,000,000 residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve four-year terms. Wake County Government has a general operating budget of $1.3 billion, employs approximately  4,200 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. 

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.